Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Engagement and Retention: Survey Results Snapshot for the Insurance Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent Management Performance…
-
Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Insurance Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” in the…
-
Data and Measures|
Procurement Technology and Automation: Insurance Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Procurement Supplier Risk Management: Insurance Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Procurement Purchasing Profile: Insurance Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Procurement Strategy and Structure: Insurance Industry, Procurement Practices Report
APQC conducts research on supply chain and procurement to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
General Accounting and Reporting Key Benchmarks: Insurance Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
-
Data and Measures|
Business Process Management Maturity Benchmarks: Insurance Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Insurance organizations to assess their level…
-
Data and Measures|
2023 Process and Performance Management Priorities and Challenges: Services Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
-
Data and Measures|
Evolution of Benchmarking 2022: Insurance Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
-
Data and Measures|
Applying Knowledge Management in the Business: Financial Services/Banking/Insurance Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
-
Data and Measures|
KM Program Practices Report: Insurance
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Insurance Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the insurance industry by benchmarking common business activities. The process group …
-
Data and Measures|
Payroll Key Benchmarks: Insurance Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
-
Data and Measures|
Accounts Payable Practices Report: Insurance Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.