Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
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Data and Measures|
Treasury Operations: Insurance Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Supplier Risk Management Practices Report: Insurance Industry
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how organizations in the Insurance industry are…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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