Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Every successful knowledge management program starts with a clear, focused strategy directed at issues of strategic importance to the business. This article explains how to…
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Articles|
Getting Started with Knowledge Management
This article explains what KM is, the different types of knowledge that it deals with, the business needs it helps solve, and common tools and approaches to help knowledge…
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Tools & Templates|
Understanding KM Maturity Capabilities: Content Management
This tool outlines how KM content management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Data and Measures|
How KM Trends Differ by Organization Size
The knowledge management field is decades old, but what KM does—and how it does it—changes constantly. Our evolving understanding of KM’s role, user needs and expectations,…
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Too often, leaders and other stakeholders struggle to see the value of KM initiatives or feel that KM programs do not deliver as much business impact as they should. For…
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Tools & Templates|
Understanding KM Maturity Capabilities: Knowledge Flow Processes
This tool outlines how building knowledge flow processes evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the knowledge flow…
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Tools & Templates|
Understanding KM Maturity Capabilities: KM Tools and Approaches
This tool outlines how building KM tools and approaches evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the KM tools and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Measurement
This tool outlines how KM measurement evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of APQC’s KM…
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Articles|
Recalibrate Your KM Program with SWOT
To keep pace with rapidly evolving business needs, knowledge management (KM) programs must continually evaluate strategies. One of the fastest and most straightforward ways…
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Articles|
Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Resources
This tool outlines how building KM resources evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the resources section of APQC’s KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Governance & Leadership
This tool outlines how building KM governance and leadership evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the governance and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
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Tools & Templates|
Understanding KM Maturity Capabilities: Communications
This tool outlines how building KM communications evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the communications section of…
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Data and Measures|
Knowledge Management Trends Survey Report: Financial Services/Banking and Insurance Industries
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…