Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Supplier Risk Management Practices Report: Services Industry
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how organizations in the services industry are…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Data and Measures|
Leading Practices for Financial and Managerial Reporting: Services Industry
APQC conducted a survey to help understand leading practices for effective and compelling financial and managerial reporting and how finance functions are leveraging data…
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Data and Measures|
Supply Chain Analytics in the Services Industry
This services industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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Every KM program involves some activities that require employees to go above and beyond. The best way to motivate employees to take on these responsibilities and execute them…
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Reports & White Papers|
Trends in Data Analytics Survey Summary: Manufacturing Sector vs. Services Sector
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
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Data and Measures|
2019 Knowledge Management Priorities in the Services Industry
This report outlines services organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the 12 months…
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