Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
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Webinars & Videos|
Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence
In this webinar, GBTEC shares a captivating case study on the reinvention of Operational Excellence, where Stromberg and Geising-Eggers share transformative strategies that…
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Webinars & Videos|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
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Webinars & Videos|
Advice from a Business Process Management Expert
Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, interviews Stacey Vokrot-Mello, ERP Excellence Lead at Cargill, Inc.,…
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In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
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Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Organizational Size
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Revenue
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Webinars & Videos|
Developing Critical Skills for Process and Knowledge Professionals
Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, interviews Maggie Starkey, Knowledge Management Specialist at Kraton…
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Turning skeptics into believers—or better yet, champions—requires strategically reframing process improvement initiatives to highlight the specific value they provide for…
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When the people involved in business activities that need to be streamlined or reimagined withdraw from the process, managing change becomes even harder than usual. These…
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Webinars & Videos|
Top Priorities for 2024 and How APQC Research Can Help
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, reveals the top priorities for process and performance…
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Webinars & Videos|
Top Process Management Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Webinars & Videos|
What is Changing in Process and Performance Management in 2024?
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses the top trends driving change in the process…
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Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…