Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Effectively managing reporting and inquiry processes frees HR to focus on more strategic work, while leveraging the latest data management and analytics capabilities yields…
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Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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Utilizing APQC's PCF for Process Discovery
APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
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Preparing Finance Reports for the Board
In many organizations, the board of directors is responsible for setting policies that ensure the financial health of the organization, verifying financial standing, and…
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Leading Practices for Financial and Managerial Reporting
APQC conducted a survey to help understand leading practices for effective and compelling financial and managerial reporting and how finance functions are leveraging data…
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APQC's Open Standards Benchmarking® in logistics indicates that organizations are still trying to find the right balance between carrying enough inventory and minimizing…
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Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Understanding Logistics Processes
To objectively assess, manage, and compare logistics performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Inventory Optimization: Show Me the Money
How can your organization optimize inventory to avoid excessive carrying costs and still satisfy demand? This article looks at the key components of inventory optimization as…
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Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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