Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
When and How to Reskill for New Technology
Reskilling is a talent management approach that involves identifying employees working in jobs for which the organization has declining demand and training them to take on…
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Financial Management Metrics of the Month
Each month, APQC features a showcased metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® financial management research…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Webinars & Videos|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
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Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…
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Talent Acquisition Tune-Up Diagnostic
In a competitive talent market, successfully meeting business objectives requires talent acquisition practices that differentiate your organization from other employers. Yet,…
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Product Development Key Benchmarks
This collection contains key benchmarks for product development across industries and within selected industries.
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Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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APQC’s Understanding Accounts Payable Benchmarks and Best Practices collection includes an interactive dashboard to track real-time performance against the KPIs, articles…
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…