Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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Webinars & Videos|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Collections|
Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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Infographics|
4 Tips for Establishing an Internal Talent Marketplace
Today’s professionals know that continuous learning is key to career success, but traditional talent development rarely meets the pace or direction at which employees want to…
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Presentation Slides|
Trends in Learning and Development: Practices, Programs, and Technology
During the second webinar of a 3-part series, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, showcases the results of APQC’s learning and…
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Today’s professionals know that continuous learning is key to career success, but traditional talent development rarely meets the pace or direction at which employees want to…
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Collections|
Talent Acquisition Technology
This collection curates findings from organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 who are using technology…
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Articles|
HR Cost per Employee
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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Articles|
HR Staff Productivity
HR staff productivity is an important indicator of overall HR function performance. All else being equal, a more productive HR staff can handle a greater volume of work and…
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In this article, APQC reviews five key performance indicators that assess the overall health of the HR function at a high level:HR cost per $1,000 revenue,HR cost per…
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Articles|
What’s the “Right” Amount of HR Spending?
Whether in a weak or strong economy, your organization’s competitiveness and profitability depend on the continual scrutiny of expenses. How can you tell if your organization…
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Articles|
How to Justify an HR Budget Increase
You’ve reviewed your organization’s top objectives, outlined an action plan for HR, and concluded that an HR spending increase is in order. With HR budget cuts commonplace,…
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Infographics|
Optimizing HR Operations
The savings are big for organizations that reach peak levels of performance for HR operations. This infographic quantifies the savings opportunity and lists proven…
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Articles|
HR Function Tune-up Diagnostic
This tune-up diagnostic is designed to help you make a quick assessment of your HR function performance in terms of cost, productivity, and efficiency. The assessment…