Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
HR Cost per Employee
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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Articles|
HR Staff Productivity
HR staff productivity is an important indicator of overall HR function performance. All else being equal, a more productive HR staff can handle a greater volume of work and…
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In this article, APQC reviews five key performance indicators that assess the overall health of the HR function at a high level:HR cost per $1,000 revenue,HR cost per…
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What’s the “Right” Amount of HR Spending?
Whether in a weak or strong economy, your organization’s competitiveness and profitability depend on the continual scrutiny of expenses. How can you tell if your organization…
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How to Justify an HR Budget Increase
You’ve reviewed your organization’s top objectives, outlined an action plan for HR, and concluded that an HR spending increase is in order. With HR budget cuts commonplace,…
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HR Function Efficiency
Efficient HR functions deliver a positive employee experience and contribute to strategic business goals in ways that make the best use of HR staff time and the HR budget…
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Articles|
HR Administration Efficiency
The efficiency with which HR administrative tasks are handled is a key component of overall HR function performance. It plays an integral role in the employee experience,…
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Articles|
HR Cost per $1000 Revenue
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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Tools & Templates|
Talent Acquisition: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
HR Strategy: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Talent Development: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Employee Information and Analytics: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Rewards and Retention: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
HR Transformation Roles and Responsibilities Example
Part of APQC’s HR Transformation Toolkit Collection, this example lays out core HR transformation team roles and associated responsibilities. Use this example along with APQC…
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Tools & Templates|
HR Transformation Vision and Guiding Principles Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to define the vision and principles that will guide your organization’s HR Transformation…