Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes,…
-
Articles|
What Supports Accurate Spend Analysis
Supply chain organizations are always looking for greater visibility into spending. Spend analysis enables procurement professionals to identify the value of spending with…
-
Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…
-
Articles|
Talent Acquisition Tune-Up Diagnostic
In a competitive talent market, successfully meeting business objectives requires talent acquisition practices that differentiate your organization from other employers. Yet,…
-
Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
-
Data and Measures|
Product Development Key Benchmarks: Cross-Industry
With data from APQC's Open Standards Benchmarking in product development, this article highlights important product development benchmarks for organizations.Metrics provided…
-
Data and Measures|
Product Development Key Benchmarks: Consumer Products/Packaged Goods Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the consumer products…
-
Data and Measures|
Accounts Payable Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
-
Data and Measures|
Accounts Payable Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC's Open Standards Benchmarking in accounts payable survey, this table highlights Accounts Payable and Expense Reimbursement (APER) key performance…
-
Data and Measures|
Accounts Payable Key Benchmarks: Electronics Industry
Prepared using data from APQC’s Open Standards Benchmarkingin accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
-
Data and Measures|
Accounts Payable Key Benchmarks: Distribution/Transportation Industry
Prepared using data from APQC's Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
-
Data and Measures|
Accounts Payable Key Benchmarks: Consumer Products/Packaged Goods Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
-
Data and Measures|
Accounts Payable Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
-
Data and Measures|
Product Development Key Benchmarks: Financial Services/Banking Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the financial…
-
Data and Measures|
Product Development Key Benchmarks: Food and Beverage Manufacturers Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the food and beverage…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.