Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
-
Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
-
Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
-
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
-
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
-
Within recent years, knowledge management (KM) has undergone significant change, driving innovative approaches to help address urgent business needs. KM is constantly…
-
Creating a comprehensive taxonomy takes time and requires analyzing how users organize information while building consensus among stakeholders. Although building a taxonomy…
-
Effective content management requires collaboration between different teams to align with business priorities and the user experience. Leading organizations design programs…
-
To maintain high-quality content, it's essential to implement a strong content lifecycle management process. A comprehensive content lifecycle management process helps to…
-
Articles|
Three Ways to Boost Content Quality
When a knowledge management team is involved in evaluating content quality and/or curating the best, most relevant materials, it helps to improve knowledge flow. A KM program…
-
The role of steering and advisory committees is essential for providing ongoing strategic direction, oversight, and high-level support for KM programs. Similar considerations…
-
Many organizations struggle with managing enterprise content due to a lack of proper processes. This leads to content being stored in random places, duplicates being made,…
-
In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.