Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Product Development Key Benchmarks: Telecommunications Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the…
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Data and Measures|
Product Development Key Benchmarks: Utility Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the utility industry.
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Data and Measures|
Product Development Key Benchmarks: Retail and Wholesale Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the retail and…
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Data and Measures|
Product Development Key Benchmarks: Media and Entertainment Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the media and…
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Data and Measures|
Product Development Key Benchmarks: Electronics Industry
Featuring data from APQC's Open Standards Benchmarking in product development, this table highlights product development benchmarks for organizations in the electronics…
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Data and Measures|
Accounts Payable Key Benchmarks: Media and Entertainment Industry
Prepared using APQC's Open Standards Benchmarking in accounts payable survey, this table highlights Accounts Payable and Expense Reimbursement (APER) key performance…
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Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
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A skills taxonomy is a standard framework that provides a common language for skills and maps their connection to other skills as well as jobs. With a common language to…
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Collections|
Career Development
This collection contains resources to help organizations create and improve career development programs and practices for employees.
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Collections|
Digital and Its Role in Process
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Collections|
2024 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Particularly among small and medium-sized organizations, late customer payments are increasingly impeding cashflow management, negatively affecting strategic decision making,…
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Data and Measures|
Digital and Its Role in Process: Specialist/Analyst Role Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Retail and Wholesale Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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