Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
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Tools & Templates|
Planning and Management Accounting Performance Assessment
Management accounting focuses on internal processes to understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts. When you complete the…
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Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
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Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…
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Tools & Templates|
Process Management Capability Assessment Tool
Rooted in over 40 years of process research and APQC's Seven Tenets of Process Management℠, the Process Management Capability Assessment Tool (PM CAT) provides you an…
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Tools & Templates|
ScottMadden Financial Management Shared Service Organization (FMSSO) Benchmarking Study
Understand your shared services organization (SSO) performance compared to peers, identify inefficiencies, and make the right organizational and operating choices for the…
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Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
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Tools & Templates|
Create and Manage HR Strategy Rapid Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies Rapid Performance Assessment. By linking a…
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Tools & Templates|
HR Organization Rapid Performance Assessment
Assess the current structure and performance of the HR organization by completing this Rapid Performance Assessment. Critical indicators include the number of employees…
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Tools & Templates|
Reward and Retain Employees Performance Assessment
Up to 25 percent of new hires at bottom-performing organizations leave within the first year, which indicates a tremendous opportunity for better selection and on-boarding…
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Tools & Templates|
Planning and Management Accounting Rapid Performance Assessment
Understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts when you complete the Planning and Management Accounting Rapid Performance…
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Tools & Templates|
General Accounting and Reporting Cycle Rapid Performance Assessment
Completing the General Accounting and Reporting Assessment can provide insight into your organization's staff productivity, process efficiency, and cycle time for your…
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Tools & Templates|
Procurement Rapid Performance Assessment
Complete the Procurement Rapid Performance Assessment and help your department become a core competitive weapon and increase shareholder value.By participating in this brief…
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Tools & Templates|
Supply Chain Planning Rapid Performance Assessment
Supply chain planning professionals strive to be cost competitive and establish a supply chain that is responsive and resilient.
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Tools & Templates|
Accounts Payable and Expense Reimbursement Rapid Performance Assessment
Find out where your finance organization has opportunities to streamline processes, minimize cost, and improve effectiveness of processing payables by completing the Accounts…
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