Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Key Benchmarks for Common Quality Measures: Aerospace Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Supply Chain Planning Practices: Aerospace Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Reports & White Papers|
Supply Chain Planning Practices: Cross-Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Accounts Payable Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Payable Practices Report: Aerospace Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
2022 Supply Chain Challenges and Priorities: Aerospace Industry
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Reward and Retain Key Benchmarks: Aerospace Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Data and Measures|
Reward and Retain Key Benchmarks: Media and Entertainment Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Aerospace Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
AI in the Finance Function Survey Report: Media and Entertainment Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in media and entertainment…
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