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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Road to Discovery: U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center (ERDC) has been on a six-year journey to embed knowledge management in its operations. In this webinar, ERDC KM…
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Big Events, Innovation, and Growth: A Leadership Playbook for Today’s Uncertain Times
In this APQC webinar, Scott Anthony, senior partner at Innosight and author of books such as Dual Transformation and The Silver Lining and articles such as “Lies Leaders Tell…
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Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Use Culture Accelerators to Super Charge Communities
Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…
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Developing Personal Knowledge Management Skills
Partnering with the learning team, TechnipFMC’s KM team is educating knowledge workers on developing their own personal knowledge management skills—skills that will enable…
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Think Tank: KM for a More Virtual Workforce
People everywhere are adapting to a “new normal” of all-virtual work. KM has spent decades connecting employees across locations and silos, and now it’s becoming the glue…
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Transforming Credit-to-Cash at Cargill
This APQC webinar features Gunther Smets, Global Credit-to-Cash Process Manager at Cargill, discussing how Cargill transformed its credit-to-cash process, including the…
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Supply Chain Responsiveness When it Really Matters: Executing During A Crisis
What makes the current crisis particularly difficult is that companies must be prepared to deal with the supply disruptions sparked by COVID-19 along with the probability…
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Innovative Approach to Knowledge Sharing Within the Organization and With Customers
CyberArk has gone through a major transformation in the past few years. As a result, the company’s knowledge strategy and approach required a thorough review. Download this…
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Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
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2020 Supply Chain Priorities and Challenges
In this webinar, APQC presents the findings from its sixth annual supply chain priorities research and discusses some of the biggest priorities and challenges for supply…
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Setting up a Robotic Process Automation Program in Treasury
Robotic Process Automation (RPA) is a form of server-based process automation that combines process steps with decision models or business rules with little to no human…
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KM in 2020: Innovating in the Face of Disruption
At the beginning of the year, APQC surveyed its KM audience about the technology and business changes affecting their organizations, as well as what they are doing to keep KM…
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The Humachine: How Human and Technology Can Work Together to Define the Future of Enterprise
This APQC webinar features guest speaker, Nada R. Sanders—Distinguished Professor of Supply Chain Management at the D’Amore-McKim School of Business—for a look into where…
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Transforming Procurement to Maximize Sustained Value
In this webinar, Marisa Brown (APQC) and Michael Van Keulen (former global procurement director at lululemon athletica) discuss the key ingredients in procurement…
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