Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Supplier Spend Predictions and Forecasting: Best Practices
In this recorded webinar, Bryan Baum, head of sourcing and procurement solutions at Anaplan, shares insights related to best practices for predicting and forecasting supplier…
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Webinars & Videos|
Building the Roadmap Together: KM Highlights from APQC's Conference
Knowledge management has been on a wild ride for the past few years. KM teams must keep up with rapidly evolving needs for everything from search and discovery to virtual…
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5 Ingredients for Sustainable Transformation
Transformation can mean many things to many people - it could be a change to the organization, to ways of working, to systems and tools. It could be driven by a crisis, or a…
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How HR Can be a Cultural Influencer
In this webinar, APQC's Elissa Tucker and Nathanael Vlachos Ph.D. will equip you to better manage culture in your organization. Learn: Why organizational culture is…
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What Are Procurement Best Practices?
Procurement best practices begin by standardizing processes and eliminating challenges like maverick buying. Marisa Brown, APQC Senior Principal Research Lead for Supply…
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Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
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Webinars & Videos|
Order-to-Cash: Performance Drivers for Success
In this recorded webinar, APQC’s Marisa Brown and DSCI’s Kathy Colucci cover why organizations need strong foundational processes in times of disruption and rapid change. The…
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Webinars & Videos|
Optimizing Working Capital through a Digital Shared Services Center
As the biggest global crisis continues to unfold, SSCs retain their foothold as one of corporates' key levers to meet the pandemic's working capital demands. Establishing a…
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Webinars & Videos|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Webinars & Videos|
Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Webinars & Videos|
Human Capital Management: What We've Learned and Where We're Going
In this webinar, APQC's Principal Research Lead Elissa Tucker recaps APQC's 2021 human capital management research findings and provides a preview of the 2022 research agenda…
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Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience
As organizations worldwide are taking on digital transformation initiatives, the modernization of knowledge management (KM) technology has become crucial. KM software plays…
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Webinars & Videos|
2022 Supply Chain Priorities and Challenges
In this webinar, Marisa Brown, senior principal research lead for Supply Chain Management, presents insights and results from APQC’s eighth annual supply chain priorities…
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Webinars & Videos|
Prioritize Improvement with the BEST Quick Scan Tool
In process and performance management, the top three priorities are process (including BPM and continuous improvement), performance (including data and analytics, measurement…
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