Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
Understanding KM Maturity Capabilities: Information Technology
This tool outlines how KM information technology (IT) evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the measurement section of…
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Tools & Templates|
Search and Findability Approaches for Knowledge Management
Search and findability focus on making enterprise information and expertise easier to locate and access. Knowledge management (KM) teams often need to combine multiple search…