Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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In April of 2020, APQC hosted Lisa Ryan (Chief Appreciation Strategist at Grategy) for a conversation about what organizations and their leaders can do to keep employees…
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This April 2020 email interview with Lisa Ryan, chief appreciation strategist at Grategy, focuses on how managers can engage and stay connected with employees who are working…
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Keeping workplace morale high is a challenge, and doing so in a digital workplace can be even more difficult. The good news is that many organizations are coming up with…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, the article will explain: …
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article gives a high-level…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, the article will explain: …
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5 Tips for Managing Remote Employees
Managing employees is sometimes a difficult task, especially when they work remote. Good communication skills can help reduce that difficulty. This article outlines five…
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The Business Case for Engaging Employees
This article presents data and information that help build a business case for investments in employee engagement, explaining what engagement is, why employers should care…
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Drawing from the results of APQC’s 2019 Engagement and the Employee Experience survey, this article gives an overview of the practices, approaches, and methods that leading…
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How to Approach "Employee Listening"
Drawing from the results of APQC’s Engagement and the Employee Experience survey, this article gives a high-level overview of employee listening, reviews traditional and…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article defines the employee…
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In this email interview with APQC, Amy Leschke-Kahle—VP of Performance Acceleration at The Marcus Buckingham Company, an ADP Company—talks about the role of employee…
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In a December 2019 webinar sponsored by Esker Inc. and drawing on cross-functional APQC research, Marisa Brown (Senior Principal Research Lead, Supply Chain Management at…
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