Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Interactive Payroll Tune-up Diagnostic Tool
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive Payroll Tune-up Diagnostic highlights recent Open…
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Tools & Templates|
Interactive Capital Planning/Projects Tune-up Diagnostic
Prepared using data from APQC's Open Standards Benchmarking Planning and Management Accounting survey, this interactive diagnostic in Excel can help you compare your process…
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Tools & Templates|
Interactive Accounts Receivable Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's accounts receivable tune-up diagnostic highlights recent Open…
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Tools & Templates|
Interactive Collections Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Collections Tune-Up Diagnostic highlights recent Open Standards…
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Tools & Templates|
Interactive Finance Organization Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Finance Organization survey, this interactive diagnostic in Excel can help you compare your finance function's…
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Tools & Templates|
Interactive Accounts Payable Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Accounts Payable and Expense Reimbursement survey, this interactive diagnostic in Excel can help you compare your…
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Tools & Templates|
Interactive General Accounting Tune-up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive General Accounting Tune-up Diagnostic highlights Open…
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Tools & Templates|
Interactive Financial Reporting Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking General Accounting and Reporting survey, this interactive diagnostic in excel can help you compare your financial…
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Tools & Templates|
Interactive Contact Centers Tune-up Diagnostic
Contact centers are essential to delivering value in a customer-centric organization. Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic…
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Tools & Templates|
Training & Development Interactive Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost, efficiency…
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Tools & Templates|
Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
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Tools & Templates|
Interactive Expense Reimbursement Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and…
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Tools & Templates|
Interactive Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing and updated for 2019, compare your essential sales and marketing metrics against your peers in…
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Tools & Templates|
Sales and Marketing Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this tune-up diagnostic highlights the most critical key performance indicators in the area of…
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Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
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