Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
-
Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
-
Tools & Templates|
Process & Performance Management Glossary
This glossary defines common process and performance management (PPM) terms.The glossary tab has three columns:The term - this is a list of common terms used in APQC's PPM…
-
Tools & Templates|
Using a RACI Chart
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
-
Tools & Templates|
Common Process Management Roles
To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…
-
Tools & Templates|
How to Use a Strategic Alignment Matrix
Strategic planning is a complex activity that requires the coordination of numerous critical elements. Laying out the relationship of elements can reveal weaknesses, clarify…
-
Tools & Templates|
Process and Performance Management
This Business Process Management Maturity Assessment gives you a quick look at how advanced your organization is in its business process management efforts. The assessment…