Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Productivity Metrics: Finance, Human Resources, Supply Chain
APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…
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Articles|
Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…
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Articles|
Benchmarking Maturity Matrix
Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the…
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Articles|
Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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Webinars & Videos|
Leading Practices for Reporting, Performance Measurement, and Improvement
In this APQC webinar, Rachele Collins (principal research lead, APQC) and Forrest Breyfogle (CEO, Smarter Solutions Inc.) discuss highlights from APQC’s latest research on…
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Presentation Slides|
Leading Practices for Reporting, Performance Measurement, and Improvement
In this APQC webinar, Rachele Collins (principal research lead, APQC) and Forrest Breyfogle (CEO, Smarter Solutions Inc.) discuss highlights from APQC’s latest research on…