Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Eliminating Adjustments Bottlenecks
Adjustments come about for perfectly understandable reasons. In some cases, customers might find that there was a mistake in their billing or that an order is delivered with…
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Improving your organization’s performance of AP processes year-over-year is all well and good, but is it good enough relative to other organizations? Benchmarking against…
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Cycle Time to Approve and Schedule T&E Reimbursements
After nearly coming to a standstill in 2020, business travel is bouncing back. As organizations return to or even surpass their pre-COVID levels of travel and entertainment …
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Infographics|
Being Prepared for the Unexpected: Days Cash on Hand
Days cash on hand is a valuable liquidity metric that measures the number of days an organization can continue paying its operating expenses with the amount of cash currently…
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An optimized accounts payable (AP) process not only helps organizations take advantage of early pay discounts and favorable payment terms but is vital for cash flow…
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Cycle Time in Days to Resolve an Invoice Error
Invoicing errors occur for many different reasons and can lead to payment delays from customers. If they happen repeatedly, invoicing errors will also lead to an erosion of…
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Infographics|
Robotic Process Automation & The Finance Function
RPA is a promising technology for finance functions. RPA is a form of server-based process automation that combines process steps with decision models or business rules with…
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Percentage of Duplicate Disbursements Processed
No one likes to be charged twice or overpay for a product or service, and the same is true for organizations. To remain vigilant in this area, every organization should track…