Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
From Lip Service to Full Service: Our Product Engagement Strategy Transformation
The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
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Presentation Slides|
The Power of Generational Knowledge Sharing
This session focused on how sharing knowledge and diverse experiences can provide significant insights. By bridging the gap between different age groups, we can uncover the…
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Looking at Knowledge Management Through the Systems & Human Lenses: Can One Exist Without the Other?
During this session, participants discussed the delicate balance that success requires when implementing knowledge management initiatives, emphasizing the importance of human…
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The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact
This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…
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Content Management in the Era of AI Presentation Slides
Good technology platforms, processes, and content management capabilities are critical to implementing and leveraging AI effectively. But for those who want to plug and play,…
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Mastering Change: KM Member Insights From a Seasoned Expert Presentation Slides
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
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The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
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Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
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2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…
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Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
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How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
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2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…