Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Environmental Sustainability in Logistics: Current Practices
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Last Mile Delivery: Current State
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Process Management Roles All Organizations Should Have
According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…
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2023 Supply Chain Priorities, Challenges, and Trends
In this webinar Marisa Brown, APQC senior principal research lead for Supply Chain Management, presents insights and results from APQC’s ninth annual supply chain priorities…
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Setting the Foundation to Deliver on DEI Commitments
Across the globe, organizations have made public declarations about workforce diversity, equity, and inclusion. What will it take to deliver on these commitments? In this…
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Maximizing the Power of Enterprise Search: Strategies and Best Practices
Organizations with leading knowledge reuse capabilities know employee reusability directly impacts revenue and customer value. Despite this, employees spend 25% of their time…
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How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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What to Expect in Process and Performance Management in 2023
At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Operational Resilience: The New Necessity
In this webinar recording, Marisa Brown, senior principal research lead for Supply Chain Management APQC join Jeremy Kay, managing director and partner and Ben Aylor,…
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Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Shipping Hope and Help - Logistics for the Good
In this webinar recording, Enrique Alvarez, co-founder and managing director of Vector Global Logistics and Kathy Fulton, Executive Director of American Logistics Aid Network…
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Costovation: Bring Innovation to the Cost Side of the Business
In this recorded webinar, Stephen Wunker from New Markets Advisors discusses with APQC's Marisa Brown why now is the time for organizations to use the tools of innovation on…
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Webinars & Videos|
Driving Value Realization Through Post-Acquisition Integration
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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