Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Order-to-Cash: Managing for Success in Disruptive Times
Organizations need strong foundational processes in place to help them persevere in times of disruption and rapid change. Today, customers have higher expectations of speed…
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Transformation in Order-to-Cash
APQC’s research has found end-to-end process management, such as with O2C, to be a best practice to focus on the entire value stream and result in better outcomes, such as…