Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Planning and Management Accounting Performance Assessment
Management accounting focuses on internal processes to understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts. When you complete the…
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Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
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Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…
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Tools & Templates|
Process and Performance Management
This Business Process Management Maturity Assessment gives you a quick look at how advanced your organization is in its business process management efforts. The assessment…
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Tools & Templates|
Process Management Capability Assessment Tool
Rooted in over 40 years of process research and APQC's Seven Tenets of Process Management℠, the Process Management Capability Assessment Tool (PM CAT) provides you an…
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Tools & Templates|
ScottMadden Financial Management Shared Service Organization (FMSSO) Benchmarking Study
Understand your shared services organization (SSO) performance compared to peers, identify inefficiencies, and make the right organizational and operating choices for the…
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Tools & Templates|
Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
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Tools & Templates|
Create and Manage HR Strategy Rapid Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies Rapid Performance Assessment. By linking a…
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Tools & Templates|
HR Organization Rapid Performance Assessment
Assess the current structure and performance of the HR organization by completing this Rapid Performance Assessment. Critical indicators include the number of employees…
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Tools & Templates|
Reward and Retain Employees Performance Assessment
Up to 25 percent of new hires at bottom-performing organizations leave within the first year, which indicates a tremendous opportunity for better selection and on-boarding…
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Tools & Templates|
Talent Management Performance Assessment
Assess the role, maturity, and effectiveness of your corporate HR function's talent management capability by completing the Talent Management Performance Assessment.
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Tools & Templates|
Planning and Management Accounting Rapid Performance Assessment
Understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts when you complete the Planning and Management Accounting Rapid Performance…
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Tools & Templates|
Finance Organization Rapid Performance Assessment
Gain insight into the efficiency and effectiveness of your finance function processes by completing the Finance Organization Rapid Performance Assessment.
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Tools & Templates|
General Accounting and Reporting Cycle Rapid Performance Assessment
Completing the General Accounting and Reporting Assessment can provide insight into your organization's staff productivity, process efficiency, and cycle time for your…
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Tools & Templates|
Payroll Performance Assessment
Do you know the most effective and efficient business model to achieve the highest level of efficiency at the lowest cost in payroll processes? Should payroll be outsourced?…
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