Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Drivers of Analytics Program Effectiveness
To better understand which levers analytics teams need to focus on, we conducted a correlation analysis on data from the Trends in Data and Analytics survey. This article…
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APQC and Supply Chain Management Review regularly collect and share insights from supply chain practitioners through quick polls about the current state of adoption, plans,…
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Analytics Engagement Tactics
Based on data from APQC’s 2019 Trends in Data Analytics survey, this article discusses the top drivers for engagement and effectiveness, including practices that are…
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Implementing a User-Oriented Taxonomy
The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to…
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Picking the Right Analytics Projects
Based on data from APQC’s 2019 Trends in Data Analytics survey, this article discusses which criteria organizations are using for project prioritization and why using…
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How are Organizations Applying Analytics?
APQC conducted a survey on data and analytics practices to learn how organizations capture the business value from their analytics investments. This article discusses the…
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Analytics Programs Measures of Success
This article addresses three types of measures that are best suited for capturing business value from analytics investments and also discusses the measures that organizations…
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Data and Analytics Program Resources
Based on data from APQC’s 2019 Trends in Data Analytics survey, this article focuses on the predominantly used data and analytics resources and structures.
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When an organization launches a new or revamped knowledge management strategy, it often selects pilot projects to test and prove out that strategy. Among the most important…
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How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…
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