How to Use Chatbots for Knowledge Management

Published On:
June 11, 2019
Authored By:
APQC
Member Only Content:
Download

Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search results or read through long content items. This article outlines how chatbots can help KM programs, how to integrate chatbots into your KM strategy, and best practices for building your own chatbot.