Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Knowledge Management Specialist: A KM Core Team Job Description
The knowledge management specialist job responsibilities include promoting knowledge sharing throughout the organization's operational business processes and systems by…
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Tools & Templates|
Communities and Networks FAQ
This guide answers the questions APQC hears most related to communities of practice, also known as networks.
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Tools & Templates|
KM Engagement and Culture FAQ
This guide answers the questions APQC hears most related to engaging employees in knowledge management (KM) and building a knowledge sharing culture across the organization.
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Tools & Templates|
Knowledge Management FAQ
This guide answers the questions APQC hears most often related to knowledge management (KM). This page also links to FAQs for key topics within KM such as strategy and…
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Tools & Templates|
KM Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.
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Tools & Templates|
KM Partnerships FAQ
This guide answers the questions APQC hears most related to developing and leveraging partnerships between knowledge management (KM) and other areas of the business.
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Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide answers the questions APQC hears most related to knowledge retention and transfer.
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Tools & Templates|
How to Use APQC's Taxonomy Development Tool
APQC's Taxonomy Development Tool is a template for outlining an organizing structure for content, including where various content types fit within a classification scheme and…
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Tools & Templates|
APQC's Taxonomy Development Tool
Once you decide on categories to classify enterprise content, you must establish policies and expectations for various content types. This template helps you outline an…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Editable Tool
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Editable Template
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Description and Instructions
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Editable Template
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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