Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Rewards and Recognition for Knowledge Management
One of the biggest challenges in knowledge management (KM) is building and sustaining participation. Unfortunately, there are many barriers to getting people involved. When…
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Breaking Barriers to Knowledge Sharing
It is critical to understand your organization's culture and what drives people's behaviors before implementing a knowledge management (KM) program. This collection describes…
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In April and May 2020, APQC hosted KM Conversations, a virtual webinar series where KM practitioners share their stories and learn from one another. The second week of the…
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Knowledge Management Training for Every Career Stage
This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the…
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2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…