Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…
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Being data driven has become something of a holy grail for modern organizations, and with good reason. According to a 2014 Economist Intelligence Unit survey of 362 global…
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Reports & White Papers|
Change Management Practices for Establishing a Data-driven Culture (Best Practices Report)
Being data driven has become something of a holy grail for modern organizations. There are many pre-requisites to an organization’s becoming data driven, but perhaps none is…
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A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…
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Being data-driven is a key characteristic of an effective data and analytics program and involves using well-researched, empirical evidence to make objective decisions. This…
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Like any other program or team, organizations need to ensure they have targeted measures to monitor their data and analytics programs. This article discusses four measurement…
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Organizations have shifted their focus in recent years to rely on data to drive their decision making, which helps improve the efficiency and effectiveness of their business…