Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Expense Reimbursement Practices Report: Petroleum/Chemical Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Expense Reimbursement Practices Report: Telecommunications Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Telecommunications Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Data and Measures|
Current State of Learning and Development Survey Report: Petroleum/Chemical Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Current State of Learning and Development Survey Report: Telecommunications Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Petroleum/ Chemical Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Telecommunication Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Accounts Payable Practices Report: Telecommunications Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Payable Practices Report: Petroleum/Chemical Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
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Presentation Slides|
APQC Finance Analytics Study Report Out and Cementos Argos Case Study
Analytics is an increasingly important part of finance’s role as strategic business partner, helping derive key business insights and support better decision making by…
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Webinars & Videos|
APQC Finance Analytics Study Report Out and Cementos Argos Case Study
Analytics is an increasingly important part of finance’s role as strategic business partner, helping derive key business insights and support better decision making by…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…