Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
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Staff productivity is an important factor in determining the performance of sourcing and procurement. A key productivity performance indicator for the procurement function is…
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Efficiency measures are an important component of a balanced set of measures for procurement. This article presents data from APQC's Open Standards Benchmarking® for…
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Historically, many organizations viewed procurement simply as a spend center. Today, leading organizations view sourcing and procurement as a strategic opportunity for…
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Cycle Time to Issue a Purchase Order in Days
Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities,…
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To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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All organizations depend on others as part of their operations. With multiple organizations involved in sourcing, manufacturing, and delivering goods, the supply chain is a…
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Risks and disruptions are an inevitable part of today's supply chain management, and leading organizations should be able to plan for these risks and minimize their impact by…
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APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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Could Santa Screw Up Christmas?
For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order. "Could Santa Screw Up…
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Benchmarking your organization’s customer service function is critical for finding improvement opportunities, discovering trends over time, and more. But choosing the right…
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Procurement in the Cloud
Supply chain disruptions and uncertainty have driven many organizations to adopt cloud-based purchasing applications and platforms. While the cloud allows for more flexible…
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Mitigating Expedited Costs in Logistics
Unexpected spikes in demand may require an organization to expedite orders to meet customer needs. While the causes of expedited orders are sometimes beyond an organization’s…
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Five Steps to Collaborative Relationships
To create strategic, long-term relationships, partnering organizations must look beyond the traditional me-first approach to contracting. In this article, APQC provides 5…
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The business battles of this century will be won by harnessing the power of suppliers. Leading organizations recognize that the playing field of procurement is no longer one…
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