Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This Q&A article with ScottMadden, part of a four-part series, examines issues surrounding moving transaction-oriented administrative activity into a shared services model…
-
This Q&A article with ScottMadden, part of a four-part series, examines delicate issues surrounding moving transaction-oriented administrative activity into a shared services…
-
Decisions to extend or withhold credit can be difficult to make in any time and in any economy. In a global pandemic and economic downturn, these decisions can be even more…
-
In February 2021, APQC hosted Philip Peck (VP Advisory Services and Finance Transformation Practice, Peloton Consulting Group) for a conversation about integrated business…
-
APQC’s Blueprint for Success: Planning, Budgeting, and Forecasting (Second Edition) ties together the APQC business process taxonomy—Process Classification Framework® (PCF)—…
-
Payroll is a critical business process that requires coordination and teamwork to run effectively. Even if much of the process is digitized, automated, and outsourced, manual…
-
In this Q&A interview with Brad DeMent and Trey Robinson, partners in ScottMadden's Corporate and Shared Services consulting practice, APQC examines the current and future…
-
This Q&A article with ScottMadden, part of a four-part series, tackles best practices in shared services governance—and how governance structures can be used to whittle down…
-
This Q&A article with ScottMadden, part of a four-part series, examines delicate issues surrounding the allocation of people and work to a shared services environment. What…
-
APQC research finds that many large global organizations are re-thinking their strategies for delivering administrative and decision support services to internal customers…
-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
In December 2020, Brad DeMent (Partner and Finance Practice Lead) and Trey Robinson (Partner) from management consulting firm ScottMadden delivered a webinar to discuss the…
-
A growing number of organizations are choosing to move common or repetitive finance processes from far-flung corners of their organization to a centralized shared services…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.