Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Developing Meaningful Assessment and Reporting Processes
Assessing a student’s progress in learning and reporting that progress in a manner that is meaningful to the student, the student’s family, the school and the school’s…
-
Webinars & Videos|
Developing Meaningful Assessment and Reporting Processes
Assessing a student’s progress in learning and reporting that progress in a manner that is meaningful to the student, the student’s family, the school and the school’s…
-
Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
-
Examine a key performance indicator in logistics to ensure that your practices will keep you running ahead of the competition. APQC highlights recent Open Standards…
-
Evolving competitive and customer pressures and increasingly complex environmental regulations have made establishing formal returns management processes a priority for some…
-
Articles|
Total Procurement Cost per $1,000 Purchases
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Procurement related to Total Procurement Cost per $1,000 Purchases.
-
Collections|
Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
-
Data and Measures|
Total Cost to Perform the Process "Manage Sales Orders" per $1,000 Revenue
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this article highlights one of the most critical key performance indicators in the area…
-
To update its data environment and processes to accommodate rapid growth and incorporate new digital tools, Soluciones Verticales used in-house process improvement and…
-
Infographics|
FP&A Tools, Technologies, and Analytics
APQC and the Association for Financial Professionals (AFP) recently undertook a research project to determine the current state of FP&A as an emergent discipline, to…
-
Infographics|
Measuring FP&A Effectiveness
Ultimately, FP&A is tasked with serving as a partner to the business and helping business leaders make better decisions by leveraging an analysis of financial information. In…
-
Infographics|
Scope and Practices of FP&A
APQC and the Association for Financial Professionals (AFP) recently undertook a research project to determine the current state of FP&A as an emergent discipline, to…
-
In July 2019, APQC spoke with Jane Walton—organizational development expert, public speaker, and author often described as the “Obi-Wan Kenobi” of leadership advising—about…
-
In July 2019, APQC spoke with Chris Dancy—who has spent over 25 years exploring the intersection of technology and healthcare—about how people can use digital tools and data…
-
Webinars & Videos|
PCF Case Studies: How Organizations Use the Process Classification Framework
Countless organizations have adopted APQC's Process Classification Framework (PCF)® for benchmarking, content management, and process improvement. Learn about their stories…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.