Returns Management Processes Can Drive Up Logistics Costs

Published On:
August 09, 2019
Authored By:
Public Content:
View Now

Evolving competitive and customer pressures and increasingly complex environmental regulations have made establishing formal returns management processes a priority for some organizations. To gain insight into the effects of adopting these practices, APQC compared the logistics performance of organizations with three different degrees of returns management process implementation:

  • extensive implementation,
  • some implementation, and
  • no implementation.