Returns Management Processes Can Drive Up Logistics Costs

Published On:
August 9, 2019
Authored By:
APQC
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Evolving competitive and customer pressures and increasingly complex environmental regulations have made establishing formal returns management processes a priority for some organizations. To gain insight into the effects of adopting these practices, APQC compared the logistics performance of organizations with three different degrees of returns management process implementation:

  • extensive implementation,
  • some implementation, and
  • no implementation.