Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges. It…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. An…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Number of payables invoices processed per $1 million revenue
This measure calculates number of payables invoices processed per $1 million revenue. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Total number of finance employees dedicated to "Problem desk" or "Customer Care" inquiries as a percentage of finance shared services center employees
This measure calculates the percentage of finance shared services center employees who are dedicated to "Problem Desk" or "Customer Care" inquiries. A shared services center…
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Measure Spotlights|
Total cost to perform the finance function per business entity employee
This measure calculates total cost to perform the finance function per business entity employee. Total cost is the sum of personnel (compensation/benefits), systems (direct…
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Measure Spotlights|
Number of FTEs that perform the process "perform general accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage an organization's ongoing financial records. It is part of a…
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Measure Spotlights|
Number of FTEs that perform the process group "manage internal controls" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage internal controls," which…
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Measure Spotlights|
Number of FTEs that perform the process group "manage taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that estimate the organization's periodic tax liabilities and ensure that…
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Measure Spotlights|
Amount of non-labor savings generated from the implementation of a finance shared services center per $1,000 revenue
This measure calculates the total amount of non-labor savings per $1,000 revenue generated from implementing a finance shared services center. A shared services center…
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Measure Spotlights|
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage treasury operations," which consists…
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Measure Spotlights|
Number of employees per legal entity supported by the finance shared services center
This measure calculates number of employees per legal entity supported by the finance shared services center. Shared services centers are the result of combining common or…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…