Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Cost to maintain and support the learning management system per temporary staff/contractor dedicated to the activity
This measure calculates the cost to maintain and support the software application or Web-based technology used to plan, implement, and assess a specific learning process, per…
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Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Number of FTEs for the phase 'generate new product/service ideas' per $1 billion revenue
This measure calculates the number of full-time equivalent (FTE) employees per $1 billion dedicated to the phase ‘generate new product /service ideas,' which involves…
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Personnel cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates personnel cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Total cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
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Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
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Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…