Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
-
Measure Spotlights|
Overhead and other costs to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group. Overhead…
-
Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly routine "reward and retain employees" inquiries per process group full-time equivalent employee (FTE). The Process group "reward and…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
-
Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
-
Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
-
Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per business entity employee
This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…
-
Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly non-routine "reward and retain employees" inquiries per process group full-time equivalent employee (FTE). The Process group "reward…
-
Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per process group FTE
This measure calculates number of total monthly "reward and retain employees" inquiries per process group full time equivalent (FTE). The Process group "reward and retain…
-
Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from personnel cost. Activities in this process…
-
Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
-
Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the personnel cost to perform the process group "reward and retain employees" per $1,000 revenue. Personnel cost refers to employee personnel…
-
Measure Spotlights|
Systems costs to perform the process group "reward and retain employees" per process group FTE
This measure calculates systems costs to perform the process group "reward and retain employees" per process group full-time equivalent employee (FTE). Systems cost refers to…
-
Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates personnel cost to perform the process group "reward and retain employees" per process group full time equivalent (FTE). Personnel cost refers to…