Percentage of "reward and retain employees" inquiries received that are routine

This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive administration, employee assistance, benefits administration, and payroll processing—that are routine (i.e. those received on a regular basis that require a standard response). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "reward and retain employees" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
101818
Total Sample Size:
1,915 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Number of routine inquiries received monthly for the process group "reward and retain employees" / (Number of routine inquiries received monthly for the process group "reward and retain employees" + Number of non-routine inquiries received monthly for the process group "reward and retain employees") * 100

Key Terms

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Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.5.1 - Develop and manage reward, recognition, and motivation programs (21438)
    • 7.5.1.1 - Develop salary/compensation structure and plan (10498)
    • 7.5.1.2 - Develop benefits and rewards plan (10499)
    • 7.5.1.3 - Perform competitive analysis of benefits and rewards (10500)
    • 7.5.1.4 - Identify compensation requirements based on financial, benefits, and HR policies (10501)
    • 7.5.1.5 - Administer compensation and rewards to employees (10502)
    • 7.5.1.6 - Reward and motivate employees (10503)
    • 7.5.1.7 - Review retention and motivation indicators (10510)
    • 7.5.1.8 - Review compensation plan (10511)
  • 7.5.2 - Manage and administer benefits (10495)
    • 7.5.2.1 - Deliver employee benefits program (10504)
    • 7.5.2.2 - Administer benefit enrollment (10505)
    • 7.5.2.3 - Process claims (10506)
    • 7.5.2.4 - Perform benefit reconciliation (10507)
  • 7.5.3 - Manage employee assistance and retention (21439)
    • 7.5.3.1 - Deliver programs to support work/life balance for employees (10508)
      • 7.5.3.1.1 - Manage flexible working (21440)
    • 7.5.3.2 - Develop family support systems (10509)
  • 7.5.4 - Administer payroll (10497)