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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation
This measure calculates percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation. This Cost Effectiveness…
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Measure Spotlights|
Learning budget per transportation employee
This measure calculates the learning budget per transportation employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Measure Spotlights|
Learning budget per warehouse employee
This measure calculates the learning budget per warehouse employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Measure Spotlights|
Transportation personnel turnover rate as a percentage of total work force
This measure calculates annual transportation personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate…
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Measure Spotlights|
Warehouse personnel turnover rate as a percentage of total work force
This measure calculates annual warehouse personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate is a…
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Measure Spotlights|
Transportation employee tenure in years
This measure calculates average transportation employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Measure Spotlights|
Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Measure Spotlights|
Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Measure Spotlights|
Value of inventory shrinkage as a percentage of cost of goods sold (COGS)
This measure determines the value of inventory shrinkage (i.e. costs associated with breakage, pilferage, and deterioration of inventories) as a percentage value of cost of…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Measure Spotlights|
Time spent identifying and assessing strategic risks as a percentage of total time spent identifying and assessing all risks
This measure calculates the percentage of total time spent identifying and assessing all risks that is spent on identifying and assessing strategic risk. This Supplemental…
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Measure Spotlights|
Number of core Enterprise Risk Management (ERM) team FTEs per $1 billion revenue
This measure calculates the number of core Enterprise Risk Management (ERM) team Full time equivalents (FTEs) per $1 billion business entity revenue. Enterprise Risk…
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Measure Spotlights|
Percentage of top risks assessed that are strategic
This measure calculates the percentage of top risks (e.g., enterprise-level risks) assessed that are in the strategic category. This Supplemental Information measure is…