Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Total revenue per active customer
This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12…
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Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Percentage of new hires that originated from employee referrals
This measure calculates the percentage of new hires sourced from employee referrals. It is part of a set of Supplemental Information measures that help companies evaluate…
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Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Personnel cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source and select employees" that comes from personnel cost. Activities in…
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Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…
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Cycle time in days from identifying the need to hire a new employee to approval of the job requisition
This measure calculates the number of days elapsed between the moment an organization realizes they need to hire a new employee and when a recruiter is notified that they…