Total revenue per active customer

This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12-month period. This measure is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the process "evaluate and manage financial performance."

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
104151
Total Sample Size:
3,228 All Companies
Performers:
25th
-
Median
-
75th
-
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are dollars.

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Total business entity revenue / Number of active customers in customer master file

Key Terms

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Total Annual Revenue/Net Revenue

Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

Cost Effectiveness

Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.

Measure Scope

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Cross Industry (7.3.1)

  • 9.1.4.1 - Assess customer and product profitability (10782)
  • 9.1.4.2 - Evaluate new products (10783)
  • 9.1.4.3 - Perform life cycle costing (10784)
  • 9.1.4.4 - Optimize customer and product mix (10785)
  • 9.1.4.5 - Track performance of new-customer and product strategies (10786)
  • 9.1.4.6 - Prepare activity-based performance measures (10787)
  • 9.1.4.7 - Manage continuous cost improvement (10788)