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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of disbursements submitted electronically
This measure calculates the percentage of disbursements submitted electronically (e.g., via internet, credit/procurement card, or other electronic payments). A disbursement…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved procurement card
This measure calculates the percentage of invoice line items approved by pre-approved procurement card. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…
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Measure Spotlights|
Percentage of invoice line items approved by evaluated (automatic) receipt settlement
This measure calculates the percentage of invoice line items approved by evaluated (automatic) receipt settlement (i.e. online matching between invoices, purchase orders, and…
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Measure Spotlights|
Percentage of invoice line items approved by replenishment/vendor managed inventory
This measure calculates the percentage of invoice line items approved by replenishment/vendor-managed inventory (VMI). An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or VMI
This measure calculates the percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or vendor…
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Measure Spotlights|
Percentage of total annual number of disbursements processed which are duplicate or erroneous payments
This measure calculates the percentage of total annual number of disbursements processed that are duplicate or erroneous payments. A disbursement is a single remittance to a…
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Measure Spotlights|
Total cost to perform the process "order materials and services" as a percentage of total procurement process group cost
This measure calculates the percentage of total cost for the procurement process that comes from costs to perform the "order materials and services" process, which involves…
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Measure Spotlights|
Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Measure Spotlights|
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Measure Spotlights|
Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…
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Measure Spotlights|
Average annual sales order value for a brick-and-mortar retail store
This measure calculates average sales order value for orders placed at the retail store. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Measure Spotlights|
Percentage of invoice line items which are scanned into the financial system
This measure calculates the percentage of invoice line items scanned into the financial system. An invoice line item is a single entry on an invoice. For example, an invoice…