Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates total value of customer adjustments/deductions per full time equivalent (FTE), that perform the processes "process accounts receivable (AR)", "manage…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates overhead cost to perform the process "process customer credit" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates personnel cost to perform the process "invoice customer" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per process FTE
This measure calculates personnel cost per process full time equivalent (FTE), to perform the processes "process accounts receivable (AR)", "manage and process collections",…
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Measure Spotlights|
Systems cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates systems cost to perform the process "invoice customer" as a percentage of total process cost. Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates systems cost to perform the process "manage and process collections" as a percentage of total process cost Systems cost refers to a variety of…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates systems cost to perform the process "process customer credit" as a percentage of total process cost. Systems cost refers to a variety of expenses…
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Measure Spotlights|
Systems cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $100,000 revenue
This measure calculates systems cost per $100,000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and …
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 revenue
This measure calculates total annual cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 business entity revenue…
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Measure Spotlights|
Percentage of invoices automatically generated and distributed without manual intervention
This measure calculates percentage of invoices automatically generated and distributed without manual intervention. An invoice is a bill prepared by a seller of goods or…
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Measure Spotlights|
Percentage of customer receipts automatically applied to customer invoices without manual intervention
This measure calculates percentage of customer receipts automatically applied to customer invoices without manual intervention. An invoice is a bill prepared by a seller of…