Personnel cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue

This measure calculates personnel cost per $1000 business entity revenue, to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions". Personnel cost refers to employee personnel compensation (salaries and wages, bonuses, overtime and benefits) and fringe benefits (e.g. contributions made towards the employees' government retirement fund, workers compensation, insurance plans, savings plans, pension funds/retirement plans, stock purchase plans), and special allowances such as relocation expenses and car allowances. The Process "process accounts receivable (AR)" includes [Processing payments due from customers. This includes all processing of funds received, whether by check or electronically. This does not include the generation of invoices.]. The Process "manage and process collections" includes [Posting entries to respective accounts, and preparing accounts for receivables. Manage the cash collected by the business from its debtors. Record it in the books of accounts to provide clear information about the availability of the cash.]. The Process "manage and process adjustments/deductions" includes [Creating and providing funds for necessary adjustments and deductions, including all expenses that were required for the business at certain point in time.]. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Perform revenue accounting".

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
105966
Total Sample Size:
2,151 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are dollars.

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(Personnel cost to perform the process "process accounts receivable (AR)" + Personnel cost to perform the process "manage and process collections" + Personnel cost to perform the process "manage and process adjustments/deductions") / (Total business entity revenue * .001)

Key Terms

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Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

Personnel cost is the cost associated with personnel compensation and fringe benefits of employees (i.e., those classified as FTEs which includes both full-time and salaried/hourly employees) contributing to each respective process. Personnel cost should include all of the following costs.

Employee Compensation: Includes salaries and wages, bonuses, overtime and benefits.

Fringe: Includes contributions made towards the employees' government retirement fund, workers compensation, insurance plans, savings plans, pension funds/retirement plans, and stock purchase plans. This should also include special allowances, such as relocation expenses and car allowances.

Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.

Measure Scope

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Cross Industry (7.3.1)

  • 9.2.1 - Process customer credit (10742)
    • 9.2.1.1 - Establish credit policies (10789)
    • 9.2.1.2 - Analyze/Approve new account applications (10790)
    • 9.2.1.3 - Analyze credit scoring history (14187)
    • 9.2.1.4 - Forecast credit scoring requirement (14188)
    • 9.2.1.5 - Review existing accounts (10791)
    • 9.2.1.6 - Produce credit/collection reports (10792)
    • 9.2.1.7 - Reinstate or suspend accounts based on credit policies (10793)
  • 9.2.2 - Invoice customer (10743)
    • 9.2.2.1 - Maintain customer/product master files (10794)
    • 9.2.2.2 - Generate customer billing data (10795)
    • 9.2.2.3 - Transmit billing data to customers (10796)
    • 9.2.2.4 - Post receivable entries (10797)
    • 9.2.2.5 - Resolve customer billing inquiries (10798)
  • 9.2.3 - Process accounts receivable (AR) (10744)
    • 9.2.3.1 - Establish AR policies (10799)
    • 9.2.3.2 - Receive/Deposit customer payments (10800)
    • 9.2.3.3 - Apply cash remittances (10801)
    • 9.2.3.4 - Prepare AR reports (10802)
    • 9.2.3.5 - Post AR activity to the general ledger (10803)
  • 9.2.4 - Manage and process collections (10745)
    • 9.2.4.1 - Establish policies for delinquent accounts (10804)
    • 9.2.4.2 - Analyze delinquent account balances (10805)
    • 9.2.4.3 - Correspond/Negotiate with delinquent accounts (10806)
    • 9.2.4.4 - Discuss account resolution with internal parties (10807)
    • 9.2.4.5 - Process adjustments/write off balances (10808)
    • 9.2.4.6 - Perform recovery workout (14007)
    • 9.2.4.7 - Manage default accounts (14008)
  • 9.2.5 - Manage and process adjustments/deductions (10746)
    • 9.2.5.1 - Establish policies/procedures for adjustments (10809)
    • 9.2.5.2 - Analyze adjustments (10810)
    • 9.2.5.3 - Correspond/Negotiate with customer (10811)
    • 9.2.5.4 - Discuss resolution with internal parties (10812)
    • 9.2.5.5 - Prepare chargeback invoices (10813)
    • 9.2.5.6 - Process related entries (10814)