Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of active customers that are profitable measured 12 months ago
This measure calculates the percentage of the active customers that were profitable 12 months ago. Active customers are customers who have purchased a business entity's…
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Measure Spotlights|
Average return on investment for marketing/sales campaigns measured 12 months ago
This measure calculates the organization's average return on investments for marketing/sales campaigns measured 12 months ago. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of marketing FTEs added/hired in the past 12 months attributed to AI
This measure calculates the percentage of the full-time equivalent employee (FTE) changes in marketing attributed to AI, related to FTEs added/hired in the past 12 months…
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Measure Spotlights|
Percentage of marketing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates the percentage of the full-time equivalent employee (FTE) changes in marketing attributed to AI, related to FTEs eliminated/redeployed in the past 12…
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year This Supplemental Information…
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Measure Spotlights|
Percentage of marketing FTEs with skill requirement changes in the past 12 months driven by the adoption of AI
This measure calculates the percentage of marketing full-time equivalent employees (FTEs) having had skill requirements changes in the past year driven directly or indirectly…
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Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…