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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates outsourced cost to perform the process group "manage employee information" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per process group FTE
This measure calculates personnel cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Personnel cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue…
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Percentage of total sales order line items not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an…
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Measure Spotlights|
Percentage of sales orders not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order that are not fulfilled or completed due to lack of product availability. It offers valuable information regarding supply…
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Cycle time in days required to resolve an employee grievance
This measure calculates how many days it takes a business entity to resolve an employee grievance from the moment it is received to when it is resolved. It is a Cycle Time…
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New hire satisfaction rate for the recruiting process
This measure projects the new hire satisfaction rate after an employee has completed the recruiting process, which aims to find and attract the most capable employees. By…
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Job offer acceptance rate for middle management/specialists
This measure calculates the job offer acceptance rate for middle management/specialists (i.e. managers with budgetary/or supervisory responsibility who report to senior…
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Job offer acceptance rate for operational workers/office staff
This measure calculates the job offer acceptance rate for operational workers/office staff (i.e. employees who do not have any management responsibility). It determines the…
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Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Percentage of business entity employees with 15 years of tenure or more
This measure calculates the percentage of business entity employees with 15 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees with 20 years of tenure or more
This measure calculates the percentage of business entity employees with 20 years of tenure or more. It is part of a set of Supplemental Information measures that help…
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Percentage of business entity employees with less than 1 year of tenure
This measure calculates the percentage of business entity employees with less than 1 year of tenure. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of business entity employees with less than 5 years of tenure
This measure calculates the percentage of business entity employees with less than 5 years of tenure. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…