This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an individual transaction listed on a sales order. For example, one case of product X and two cases of product Y on the same sales order would count as two line items. This measure offers valuable information regarding supply and demand. As part of a set of Supplemental Information measures, it helps companies evaluate additional variables impacting the "manage sales orders" process.
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(Number of sales orders line items not fulfilled due to lack of production capacity/stockouts / Number of sales order line items) * 100.0
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.