Percentage of total sales order line items not fulfilled due to lack of production capacity/stockouts

This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an individual transaction listed on a sales order. For example, one case of product X and two cases of product Y on the same sales order would count as two line items. This measure offers valuable information regarding supply and demand. As part of a set of Supplemental Information measures, it helps companies evaluate additional variables impacting the "manage sales orders" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
102708
Total Sample Size:
81 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
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Compute this Measure

Units for this measure are percent.

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(Number of sales orders line items not fulfilled due to lack of production capacity/stockouts / Number of sales order line items placed) * 100.0

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 3.5.4.1 - Accept and validate sales orders (10194)
  • 3.5.4.2 - Collect and maintain account information (10195)
    • 3.5.4.2.1 - Administer key account details (10201)
    • 3.5.4.2.2 - Retrieve full customer details (10202)
    • 3.5.4.2.3 - Modify involved party details (10203)
    • 3.5.4.2.4 - Record address details (10204)
    • 3.5.4.2.5 - Record contact details (10205)
    • 3.5.4.2.6 - Record key customer communication profile details (10206)
    • 3.5.4.2.7 - Review involved party information (10207)
    • 3.5.4.2.8 - Terminate involved party information (10208)
  • 3.5.4.3 - Determine availability (10196)
  • 3.5.4.4 - Determine fulfillment process (10197)
  • 3.5.4.5 - Enter orders into system (10198)
  • 3.5.4.6 - Identify/perform cross-sell/up-sell activity (17404)
  • 3.5.4.7 - Process back orders and updates (10199)
  • 3.5.4.8 - Handle sales order inquiries including post-order fulfillment transactions (10200)