Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total company employee FTEs served per employee and labor relations CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to employee and labor relations Center of Excellence (CoE) within HR shared services…
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Measure Spotlights|
Total company employee FTEs served per continuous improvement FTE
This measure calculates the total company employee FTEs served per FTE dedicated to continuous improvement within HR shared services organization. Shared services centers are…
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Total company employees served per North American HR shared services center benefits administration specialist FTEs
This measure calculates the total company employees served per North American HR shared services benefits administration FTEs. Shared services centers are the result of…
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Total employee FTEs served by HR shared services center per HR organization FTE
This measure calculates the total number of employee FTEs served by HR shared services center per HR organization FTE. Shared services centers are the result of combining and…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" as a percentage of selling, general, and administrative (SGA) costs
This measure analyses total cost associated with the process "recruit, source, and select employees" in relation to the larger field of selling, general, and administration …
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Outsourced cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from outsourced cost. Activities in…
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Percentage of middle management/specialist positions filled by internal promotion for the past 3 years
This measure calculates the percentage of middle management/specialist positions (i.e. roles for managers with budgetary and/or supervisory responsibility who report to…
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Cycle time in days for middle management/specialist positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for middle management/specialist level positions, from job requisition approval to acceptance of job offer. Middle…
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Cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer. Operational workers…
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Cycle time in days for data science, digital skills and other specialty IT skills, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for data science, digital skills and other specialty it skills, from job requisition approval to acceptance of job…
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Data science, digital skills and other specialty IT skills employee new hire retention after 12 months
This measure calculates the organization's 12 month retention rate for data science digital skills and other specialty IT skills employees. This Process Efficiency measure is…
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Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Outsourced cost to perform the process group "recruit, source, and select" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years
This measure calculates the percentage of positions for data science, digital skills and other specialty IT skills at the business entity filled by internal reskilling versus…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on analyzing job requirements today
This measure calculates percentage of time talent acquisition employees spend on analyzing job requirements today. This Supplemental Information measure is intended to help…